Position Detail Remote Student Assistant, Online and Distance Learning

Online and Distance Learning
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  • Open Position
  • Position Details:

    Hours/Week: 19 HRS
    Hourly Rate: $15.00
    Expires: Apr 9, 2020

    Campus : Washington DC
  • Job Contact Info:

  • nkreps@jhu.edu

Remote Student Assistant, Online and Distance Learning Position

Job Description

The ODL Assistant will provide technical and administrative support for face-to-face courses, online courses, and related academic technology resources at SAIS.  Reporting to the Manager of Academic Technology, the SA will help manage the day-to-day support operations of ODL and will also participate in the development and implementation of new, technology-driven teaching and learning methods.

Specific duties and responsibilities include, but are not limited to:
  • Monitor ODL support phone and email account for Academic Technology support requests, and respond to requests in a timely and professional manner
  • Triage support requests received via phone, email, and in-person office visits
  • Troubleshoot, resolve, and/or escalate technical issues with academic technology systems, including Blackboard, Panopto, EvaluationKit, and others
  • Perform user management for Blackboard and other academic technologies
  • Maintain support request ticketing process
  • Assist in the development and implementation of online course sites in Blackboard, including layout, video recording, assignments, and other activities
  • Conduct quality assurance reviews of online course sites, including ensuring compliance with ADA accessibility standards
  • Provide training on academic technologies to faculty, staff, and students
  • Assist in the development and updating of academic technology support documentation
  • Maintain process for checking computer and other equipment in and out to faculty and staff
  • Make updates to the ODL website
  • Conduct research on new and emerging academic technologies
  • Other tasks as assigned


  • Interest in the thoughtful application of technology tools to enhance teaching and learning at SAIS
  • High level of aptitude with computer systems and the ability to learn new technology skills quickly
  • Competency with standard software platforms, including Microsoft Office, Outlook, internet, and others
  • Ability to interact with faculty, staff, and students effectively and convey information in a clear, understandable manner
  • Ability to work both independently and in a team
  • Strong attention to detail
  • Excellent verbal and writing skills

* Please email a copy of your CV and a brief description of your interest in this area to nkreps@jhu.edu.